public transport system Provider Amadeus had already opened its doors in 1987 when four airlines wanted to offer a centralized booking system. Today, the company provides booking and inventory management tools for 216 airlines, as well as hotels, trains, airports, online travel companies, and even businesses. In short, it covers almost every conceivable aspect of IT travel.
As IT businesses scale, so do the demands on computers, software, and system. For Amadeus, that pressure came to a head in 2015 when the company realized it needed to move beyond the private cloud it was using. Implementing a public cloud infrastructure will give your organization more flexibility to respond to customer needs than using your own technology stack.
The challenge facing Amadeus is not unusual: like many companies of this size, it must pay off a huge technical debt, which is that if you make any technical decisions, you will receive upgrades and “interest” in the future. road. By making it difficult to modernize, eventually competition and a wider market will force you to pay off that debt and interest by updating the entire codebase, infrastructure, and even the way software is produced.
Technology debt isn’t just for giants like Amadeus. Even many small companies end up with technical debt and have to deal with massive technological change.
To find out why and how Amadeus launched such a profound transformation, we spoke with Fredrik Odin, Head of Public Cloud Transformation and Business Strategy, and Sebastian Pelis, Associate Head of Public Cloud Transformation. Auden and Pelis also talked about how the company has implemented new processes and technologies, what these changes mean for the company’s future, and what smaller companies can learn from Amadeus.
Why accumulate technical debt?
When you start a business and make important decisions about your technology stack, you probably don’t think about how those decisions might affect your business in the future. You want to grow your business, and most startups don’t have the luxury of carefully considering their technology stack.
Over the years, Amadeus has gradually come to realize that there is a downside to managing your own infrastructure. The internal cloud stack has resulted in a significant slowdown in its ability to update software and systems, respond to customer needs, and experiment. The company knew that in order to improve the customer experience, it needed to update its systems and learn how to develop software or these problems would eventually arise.
The pandemic made me think about it. With the industry facing a significant reduction in travel, finding ways to work more efficiently and respond more quickly to customer needs has become even more important – the company had to find a way to save money as revenue dried up.