May 28, 2022

Even in small companies, it can be difficult to measure the mood of employees. This can lead to burnout and accidents when managers least expect it. Infido aims to address this issue by acting as a bridge between employees and their managers through surveys conducted via the Ember chatbot, which Infido calls the “Chief Listening Officer”. The company today announced it has raised $12 million in Series A funding led by Jungle Ventures, with participation from longtime investors such as Tiger Global and Bling Capital.

This brings Fido’s total since the founding of the American company in 2016 to $16 million. A portion of the funding will be used for another ESOP buyout for all employees. Other investors in the round included Zeta founder Bhavin Turakhia; Sridhar Peddineni, founder of Gensite; Suman Gopalan, HR Director at FreshWorks; and Ankur Variku.

Screenshot of Ember, Infido's chatbot

Amber, Infido chatbot

Infido’s Ember chatbot is available in more than 100 languages, and its customers are companies of all sizes and regions: Samsung, Xiaomi, Lenovo, Tata, Godrej, Bharati, UnaAcademy, Paytm, Oyo, Lenovo, JD.ID. , Tiket.com, Mediacom, Sunlife, BukuWarung and Aboitiz. In total, Amber is used by 30,000 employees in Singapore, Malaysia, Indonesia and the Philippines. Infido has 175 corporate clients in 60 countries, primarily in Southeast Asia, India and the Americas, and plans to accelerate its plans to go to market in North America with new funding.

Tanmai Jain, who co-founded Puri in Fido with Varun, told gaming-updates that the idea for the platform came about while they were still in school. “Both Varun and I came from liberal schools and the overall concept of the university was a huge cultural blow. People were encouraged to follow a pattern rather than think, and new ideas were often overlooked, discarded, or lost.” They found that this continued in the workplace and that employees were often “neglected, underestimated, and afraid to share honest feedback with managers, leading to abandonment and abandonment.”

After doing the research, both realized that companies care about the mood of employees, but are trying their best to keep up with it. “If you have an HR:employee ratio of 1:300, 40% of their time is spent manually tracking, collecting and analyzing feedback, and it becomes impossible to give employees what they need,” they say. Jane. While many organizations use annual or pulse surveys, he says, Infido was created to standardize surveys across fields and cultures.

Amber also builds relationships with employees by remembering the context of previous chats. Employees can talk to the chatbot as often as they want, but Jane said he averages three to four chats a year with Amber, and each conversation is about 8 questions and takes no more than two and a half minutes to answer. .

Jane added that the new funding will be used to roll out new products over the next two years, “with the vision of a one-stop platform for employee engagement with predictive people analytics, including simple workforce and IT requirements.” Infido also plans to quadruple its revenue and double its workforce, and currently holds 140 external positions in marketing, products, engineering and sales, primarily in Southeast Asia, India and the US.

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